Legal

Privacy Policy

Last updated: 13 October 2026

The short version

  • We collect what you give us in forms, chats and calls, and what our website tools record when you agree to cookies.
  • We use it to reply to you, run our services, improve the site and, with your permission, show you relevant ads.
  • We never sell your data.
  • Analytics cookies help us improve the site and run unless you turn them off. Advertising cookies stay off until you say yes. You can change your mind any time in Cookie settings.
  • You can ask to see, correct or delete your data at any time. Use the form at the end of this page or email business@ounternet.agency.
On this page

1. Who we are

OUNTERNET Limited is the controller of your personal data. We are a company registered in England and Wales, company number 15761061, registered office Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.

Some delivery work is done by our affiliated company OUNTERNET YAZILIM VE PAZARLAMA LIMITED ŞİRKETİ, Harbiye Mah. Bostan Sok. No:15/5, Şişli, İstanbul, Türkiye (Istanbul Chamber of Commerce registry no. 1359245). Where it handles your data, it does so under a written agreement with us and the same standards set out here.

Contact for anything about your data: business@ounternet.agency.

2. What this policy covers

This policy covers our websites (ounternet.agency and ounternet.io), our forms, chat, booking calendar, emails, calls, social media pages and our business outreach. It does not cover websites we link to.

When we run marketing or booking systems for a client, such as a clinic's booking assistant, the client decides how their customers' data is used. In that case the client is the controller and we act as their processor under a data processing agreement. Their privacy policy applies to that data, not this one.

3. What we collect

Information you give us:

  • Contact details: name, work email, phone number, company, role, website.
  • Details about your business and project: what you need, budget ranges, timelines, figures you enter in our calculators and anything you write in a message.
  • Booking details when you book a call, and notes from that call.
  • Communications: emails, chat and WhatsApp messages, call recordings only if we tell you first and you agree.
  • If you become a client: billing details, contracts, access to accounts you share with us, and project files.

Information collected automatically, only where you allow it:

  • Device and usage data: pages viewed, clicks, scrolls, time on page, referring site, approximate location from your IP address, browser and device type.
  • Advertising identifiers: cookies and similar technologies from Google, Meta, LinkedIn, TikTok, Microsoft, Reddit and OpenAI (ChatGPT ads) that tell us if you came from an ad and what you did next.
  • Form submission data such as the page you came from and campaign tags (UTM parameters).

Information from other sources:

  • Business contact data from professional databases and public sources, such as company websites, LinkedIn and Companies House, when we research businesses that may need our services.
  • Information from ad platforms and partners in aggregated or pseudonymised form.

We do not ask for health, financial account or other sensitive data in our forms. Please do not send us patient or customer records.

We do not collect special category data, such as health or biometric data, unless the law allows it and we have told you first.

4. Why we use it and our legal basis

  • To reply to your enquiry, book calls and send proposals. Basis: steps you asked us to take before a contract, and our legitimate interest in answering business enquiries.
  • To deliver our services and manage our client relationship. Basis: contract.
  • To invoice, keep accounts and meet legal duties. Basis: legal obligation.
  • To keep our website and systems secure and prevent spam or fraud. Basis: legitimate interests.
  • To measure and improve the website with analytics (Google Analytics and Microsoft Clarity). Basis: legitimate interests. UK law allows these cookies without consent when they only produce statistics to improve the site. You can turn analytics off at any time in Cookie settings.
  • To show ads to people who visited our site and to measure ad results, including sending hashed contact or conversion data to ad platforms. Basis: consent.
  • To count which of our ChatGPT ads bring enquiries. When you send us a form, our server tells OpenAI that an enquiry arrived, with your email, phone number and name in hashed form (scrambled one way, so they cannot be read back), the page, your IP address and browser, and the ad click reference if you came from a ChatGPT ad. OpenAI uses it to measure our ads. It works without cookies; if you allowed advertising cookies, it also carries the ChatGPT ads cookie reference. We do not send it if you chose “Reject all” or turned advertising off in the cookie settings. Basis: legitimate interests. You can object at any time by emailing us.
  • To send occasional emails about our services. Basis: consent where you ticked the box, or our legitimate interest for business contacts at companies, with an unsubscribe link in every email.
  • To contact businesses we think we can help (business outreach). Basis: legitimate interests. See section 6.
  • To label and prioritise enquiries in our CRM, for example by budget or timeline. Basis: legitimate interests. This helps us reply to the right people first. It never stops anyone from contacting us, and a person reviews every enquiry.

If you do not give us the details a form asks for, we may not be able to reply to you or provide the service you asked about.

5. Cookies and tracking

We use strictly necessary cookies to run the site and remember your choices. We also use analytics (Google Analytics and Microsoft Clarity) to count visits and see how the site is used, only to improve it. UK law allows this without asking first, and you can turn it off at any time. Advertising tools only load after you agree. If you accept, we use analytics and advertising tools as described in our Cookie Policy. If you reject, we only use what is needed for the site to work and stay secure. Google’s advertising tags do not load until you allow advertising. Full details, including every cookie and how long it lasts, are in our Cookie Policy. You can change your choices any time with the Cookie settings link at the bottom of every page.

6. Business outreach

We sometimes contact people at businesses by email, LinkedIn or phone about services that fit their business. We use work contact details from public and professional sources, and we only contact people about matters related to their role.

If we contacted you this way, we got your details from one of the sources in section 3. You can tell us to stop at any time by replying, using the unsubscribe link, or emailing business@ounternet.agency. We will add you to a suppression list so we do not contact you again. We keep that list only to honour your request.

We check UK phone numbers against the Corporate Telephone Preference Service before calling where required.

7. Who we share it with

We never sell your personal data. We share it only with service providers who help us run the business, under contracts that require them to protect it and use it only on our instructions, or with others where the law requires it.

Our main providers, by category:

  • Website hosting and security: Cloudflare.
  • CRM, forms, booking calendar, SMS and email automation: HighLevel (LeadConnector).
  • Measuring our ChatGPT ads: OpenAI, which receives a hashed record of each enquiry (section 4).
  • Email, documents and calls: Google Workspace and Google Meet.
  • Analytics (on unless you turn it off): Google Analytics, loaded through Google Tag Manager, and Microsoft Clarity.
  • Advertising (only with consent): Google Ads, Meta (Facebook and Instagram), LinkedIn, TikTok, Microsoft Advertising, Reddit, OpenAI (ChatGPT ads measurement), and Apollo (which identifies the company a visit comes from, for our sales outreach).
  • Messaging: WhatsApp (Meta).
  • Payments: Stripe.
  • Client platform and data storage: Supabase.
  • Workflow automation: n8n, hosted by us.
  • Project management: ClickUp.
  • Business contact research: professional data providers such as Apollo and Clay.
  • AI tools that help us draft, summarise or answer, such as Anthropic and OpenAI, used under business terms that do not allow them to train their models on your data.
  • Our affiliated company in Turkey, for delivery work.
  • Professional advisers such as accountants and lawyers, and authorities where the law requires.

If our business is sold or merged, your data may pass to the new owner under the same protections.

8. International transfers

Some providers store or access data outside the UK and the European Economic Area, including in the United States and Turkey. When that happens we use a lawful safeguard: an adequacy decision or the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement or Addendum, or the EU Standard Contractual Clauses. You can ask us for a copy of the relevant safeguard.

9. How long we keep it

  • Enquiries that do not become clients: up to 24 months after our last contact.
  • Client records, contracts and invoices: 6 years after the engagement ends, for legal and tax reasons.
  • Business outreach records: up to 12 months after our last contact if there is no reply, then deleted. Suppression list entries are kept as long as needed to honour your request.
  • Analytics data: up to 14 months in Google Analytics. Ad platform data is kept by each platform under its own policy.
  • Cookie consent records: 2 years.
  • Call recordings, where agreed: up to 12 months.

After these periods we delete or anonymise the data.

10. Your rights

You have the right to:

  • access your data and get a copy
  • correct data that is wrong
  • delete your data
  • object to how we use it, including at any time to direct marketing
  • restrict how we use it
  • receive your data in a portable format
  • withdraw consent at any time, without affecting what happened before
  • not be subject to decisions based only on automated processing that have legal or similarly significant effects. We do not make such decisions.

Use the request form below or email business@ounternet.agency. We may ask you to confirm your identity. We reply within one month. It is free unless a request is clearly unfounded or excessive.

If you are unhappy with how we handle your data, please tell us first so we can fix it. You can also complain to the UK data protection regulator. If you live in the EU, you can complain to your local data protection authority.

11. If you are in Turkey

Where the Turkish Personal Data Protection Law No. 6698 (KVKK) applies, OUNTERNET YAZILIM VE PAZARLAMA LIMITED ŞİRKETİ may act as data controller for data it collects. You can use your rights under Article 11 of KVKK, including learning whether your data is processed, asking for correction or deletion and objecting, by writing to business@ounternet.agency or to the address above. We reply within 30 days. Transfers abroad follow Article 9 of KVKK, using standard contracts notified to the Personal Data Protection Authority where required. If you are not satisfied with our reply, you can complain to the Personal Data Protection Board (kvkk.gov.tr).

12. Security

We use encryption in transit, access controls, two-factor authentication on our key accounts, and give staff and contractors access only to what they need. No system is perfectly secure. If a breach puts your rights at risk, we will tell you and the data protection regulator as the law requires. We also review our security measures regularly.

13. Children

Our services are for businesses. We do not knowingly collect data from anyone under 18.

14. Changes

We will update this policy when our tools or practices change. The date at the top shows the latest version. If a change is significant, we will tell you on the site or by email.

15. Contact

OUNTERNET Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom. Email: business@ounternet.agency.

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